Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and 1stPage LLC ("Company," "we," "us," or "our") governing your access to and use of the Sortie Email.ai website and service (collectively, the "Service").

Company Information:
1stPage LLC
12175 Visionary Way
Fishers, IN 46038
United States

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Sortie Email.ai is an AI-powered email triage service that:

• Connects to your Gmail account to analyze incoming emails
• Uses artificial intelligence to classify emails as "important" (requiring action) or "skipped" (informational)
• Sends notifications to your connected Slack workspace for important emails
• Allows customization of AI classification prompts
• Provides email processing history and analytics

3. Account Registration

3.1 Eligibility

You must be at least 16 years old and capable of forming a binding contract to use the Service. By creating an account, you represent that you meet these requirements.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

3.3 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

4. Subscription and Payment

4.1 Free Trial

New users receive a 7-day free trial. During the trial, you have full access to the Service. At the end of the trial, your subscription will not automatically renew unless you provide payment information and subscribe.

4.2 Subscription Fees

After your free trial, continued access requires a paid subscription at $9.99 per month. Subscription fees are billed monthly in advance and are non-refundable except as required by law or as expressly stated in these Terms.

4.3 Payment Processing

Payment is processed securely through Stripe. By providing payment information, you authorize us to charge your payment method for all fees incurred. You are responsible for keeping your payment information current.

4.4 Price Changes

We reserve the right to change subscription prices with 30 days' advance notice. Price changes will apply to your next billing cycle after the notice period.

4.5 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access until the end of your current billing period
• No refunds will be provided for partial months
• Your account data will be retained for 30 days after cancellation, then deleted

4.6 Failed Payments

If payment fails, we will attempt to charge your payment method again. After multiple failed attempts, your access may be suspended until payment is resolved.

5. Acceptable Use

5.1 Permitted Use

You may use the Service only for lawful purposes in accordance with these Terms.

5.2 Prohibited Activities

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to process emails that are not your own without authorization
• Share your account credentials with others
• Use automated systems (bots, scrapers) to access the Service without permission
• Transmit malware, viruses, or other harmful code
• Violate the intellectual property rights of others
• Use the Service in a way that could harm minors
• Impersonate others or misrepresent your affiliation

6. Third-Party Services

6.1 Gmail Integration

The Service integrates with Gmail through Google's API. Your use of Gmail is subject to Google's Terms of Service. By connecting Gmail, you authorize us to access your emails for classification purposes.

6.2 Slack Integration

The Service integrates with Slack. Your use of Slack is subject to Slack's Terms of Service. By connecting Slack, you authorize us to post notifications to your selected channel.

6.3 AI Processing (OpenAI)

Email classification is performed using OpenAI's API. While we select AI providers carefully, we cannot guarantee the accuracy of AI classifications. You should not rely solely on the Service for critical email decisions.

7. Intellectual Property

7.1 Our Property

The Service, including its design, features, content, and underlying technology, is owned by 1stPage LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

7.2 Your Content

You retain ownership of your emails and custom prompts. By using the Service, you grant us a limited license to process your emails solely for the purpose of providing the Service.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without compensation or attribution.

8. Disclaimers

AI email classification is provided for convenience only. You are responsible for reviewing important communications and should not rely solely on the Service for critical decisions. Important emails may be incorrectly classified, and you should maintain your own email review practices.

9. Limitation of Liability

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless 1stPage LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription and requesting account deletion.

11.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause or notice, including for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Extended periods of inactivity
• Requests by law enforcement

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination will survive, including intellectual property, disclaimers, limitations of liability, and dispute resolution.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of Indiana, United States, without regard to conflict of law principles.

12.2 Informal Resolution

Before filing a formal dispute, you agree to contact us at legal@sortieemail.ai to attempt to resolve the dispute informally.

12.3 Arbitration

Any dispute that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Indianapolis, Indiana. The arbitrator's decision shall be final and binding.

12.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12.5 Exceptions

Either party may seek injunctive relief in court to prevent irreparable harm pending arbitration. Claims that may be brought in small claims court are not subject to arbitration.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

13.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

13.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

13.4 Assignment

You may not assign or transfer your rights under these Terms without our consent. We may assign our rights and obligations without restriction.

13.5 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, or government actions.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or prominent notice on the Service at least 30 days before taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

15. Contact Us

If you have questions about these Terms, please contact us: